You tightened overall access control into your building last year, yet the deliveries worsened. Drivers would still leave parcels in the vestibule, buzz random units until someone lets them in, or skip the stop and mark it undeliverable, resulting in another package...
Someone asked you what package handling costs your property, and nobody in the building could answer. The number isn’t hard to produce, but it doesn’t appear in your reporting. It sits inside payroll, blended with leasing hours and everything else a front desk does in...
It’s Monday morning after a heavy delivery weekend, and you know what resident complaint is awaiting you: where is my package? It’s this complaint, multiplied by many residents, that has forced your leasing associate to spend two hours digging through boxes instead of...
Online orders reached 17.1% of all U.S. retail spending in the second quarter of 2026, an e-commerce share of retail that keeps climbing. Each online purchase becomes a parcel at your multifamily property’s front desk, with piles growing faster than any concierge team...
Half of America’s renter households, roughly 22.4 million, spend more than 30% of their annual income on housing, as of the latest data. That financial pressure changes how property teams evaluate every amenity they offer their residents. Each one has to earn its keep...
Picture a Tuesday at 5 p.m. in your high-rise lobby: a resident is asking your front desk staff about a missing package, a new courier with a loaded cart is unsure where to go, the phone rings, and a service request pings your tablet. Stacked together, all in two...
Run the operations math on a 200-unit building. With high annual turnover, you’re processing at least 60 move-outs a year, sometimes more. Each former resident leaves a tail of mail and packages that keep arriving for six to twelve months after they’re gone. That’s a...
The 7pm meeting runs long. Dinner pushes to 8. A flight delay eats the evening, and your resident finally walks through the lobby at 11pm. They don’t want to find a note that the package room closed at 6. They want to grab their delivery and go. This is exactly why...
Most multifamily properties review their technology budget on an annual basis. Few, however, have a strategic plan for spending those funds effectively. The multifamily technology trends that get the most attention during budget meetings rarely match the line items...