CASE STUDY | HARBOR POINTE APARTMENTS
When Lockers Couldn’t Keep Up,
Harbor Pointe Chose the Smart Package Room
One centralized package room replaced scattered locker bays at this 544-unit Jersey City community.
The result: Secure, quick bulk delivery for packages of all types and sizes. Less time managing packages. More time serving residents.
Daily Packages Delivered
Daily Staff Hours Saved
Lost or Stolen Packages
See the Transformation
Hear from Harbor Pointe Property Manager, Melina Gaviria, on why the community moved from scattered lockers to one centralized Smart Package Room system.
Property Overview: Harbor Pointe Apartments
Perched on New Jersey’s Gold Coast with panoramic views of Ellis Island, Harbor Pointe blends the breeziness of coastal living with the close-knit spirit of Jersey City, all just a short commute to lower Manhattan. Luxury amenities include a pool, a 24/7 fitness center, EV charging stations, a children’s jungle gym, and most recently, a high-tech, secure, 24/7 resident-accessible package room.
Harbor Pointe is a beautiful community. They have incredible amenities, with residents that require the best and want a great location to live, and that’s what they give them.”
Nancy Sawyer, Client Experience Manager, Smart Package Room
At a Glance:
- 544 units
- Jersey City, NJ
- 38 floor plans
- Studio, 1-, 2-, and 3-bedroom apartments
- Luxury amenity package
The Package Dilemma
U.S. parcel volume hit 22.4 billion shipments in 2024 and is projected to climb to 30.5 billion by 2030.*
200
Harbor Pointe’s daily package haul
250
Daily package haul during the holidays
10-12
Courier deliveries to the property every day
6-8
Daily staff hours spent on package management with lockers
The Problem with Lockers
- Not enough lockers for a growing resident base
- One resident could consume up to ten lockers at once
- Oversized packages dumped outside of lockers, left unsecured
- Couriers defaulted to lobby and hallway drops
“It was a huge problem here. Packages being stolen, misplaced, delivered to the wrong buildings. It was a huge, huge issue with the residents”
Melina Gaviria · Property Manager, Harbor Pointe Apartments
A Customized Package Management Solution
Working closely with the Smart Package Room team, Harbor Pointe converted a little-used yoga studio in the community’s clubhouse into a secure, centralized package room designed to the property’s exact specs and resident needs.
The Smart Package Room is located in our clubhouse along with the rest of our amenities. We put it on our new resident tour path, and we highlight it along with all our other luxury amenities, like the pool and game room. It’s a huge hit!”
Melina Gaviria, Property Manager, Harbor Pointe Apartments
Package Management Made Simple
In contrast to lockers, the Smart Package Room system provides a secure place for packages of all types and sizes, from cosmetics to widescreen TVs, refrigerated meal kits to starched dress shirts.
AI-Powered Tracking
Instant Notifications
24/7 Self-Serve Pickup
Full Digital Audit Trail
“It’s definitely a more secure process now. There are no more incidents of packages being stolen or taken accidentally, because now we know exactly who’s accessing the package room at what time.“
Melina Gaviria, Property Manager, Harbor Pointe Apartments
A System That Simply Works
For Staff
Reduce package management workload while increasing resident satisfaction rates.
For Residents
Receive instant notifications and enjoy secure, 24/7 self-serve pickup.
For Couriers
Complete one centralized drop-off in minutes instead of servicing multiple locker banks or buildings.
Inside Harbor Pointe’s Smart Package Room
“Smart Package Room is a great value to our property. It’s a super easy to manage, great for the team, and great for residents.“
Melina Gaviria · Property Manager, Harbor Pointe Apartments
Ready to Move Beyond Lockers?
See what a centralized Smart Package Room system can do for your property.