If you are evaluating how to streamline package delivery in residential buildings, the pressure has never been greater. Online shopping continues to surge, driving unprecedented package volumes into apartment buildings. This strains staff time, building space, and security and convenience for residents. A high touch, manual package management system simply can’t keep up with the delivery demand.
Multifamily owners and operators need advanced package management solutions to handle the increase in package volume. Solutions that increase capacity and security, reduce staff workload, and eliminate blind spots, without compromising residents’ convenience.
Kips Bay Court, a large multifamily property located in the heart of Manhattan in New York City, experienced this issue first-hand. Staff were growing exhausted from the never-ending deliveries and knew the time had come to invest in a smarter solution. For more, see our guide on holiday delivery efficiency.
Read on to discover how Kips Bay Court streamlined package delivery at their residential buildings.
Why Legacy Package Management Systems Can’t Keep Up
Legacy package management systems have failed to keep up with the modern-day delivery demand. Once space fills up, packages get dumped into overflow areas. This results in more staff labor, more clutter, and a higher risk of package theft.
An analysis found that one in four Americans have experienced package theft at least once in their lives. These converging pressures demand a smarter package delivery system that is secure and automated to support multifamily operations.
In the next section, you’ll discover how Kips Bay Court’s need for a future-proof package room solution to handle deliveries efficiently led them to the Smart Package Room system.
Kips Bay Court’s Need for a Future-Proof Package Room
Kips Bay Court sits on Second Avenue in Manhattan, New York City, where delivery volume is consistently high.
Kips Bay Court recently renovated all their buildings’ living spaces ranging from studios to four-bedroom apartments with balconies framing iconic city views. In addition, the property upgraded its communal areas with top-of-the-line amenities, including lounges, a basketball court, a game room, and a modern fitness center.
Before the renovation, package management at their property demanded constant coordination with couriers and repeated touchpoints by their onsite staff. Kips Bay Court needed a future-proof package room that strengthened security and scaled with volume.
In 2025, Kips Bay Court made the change and implemented three custom Smart Package Room systems —one for each of their three buildings. Let’s explore how the all-in-one multifamily package delivery solution streamlined package delivery at Kips Bay.
The New Package Delivery Process at Kips Bay
After the Smart Package Room solution was installed, new delivery procedures were put in place to further expedite the package delivery process.
When deliveries arrive at the property, couriers are instructed to first sort all packages by building number before entering. Once inside, they drop off the packages in a designated staging area. From there staff collect the packages and deliver them into the appropriate Smart Package Room system.
To start the delivery, staff approach the external kiosk and enter the room using their assigned PIN number or key fob. All packages are stored behind a locked door, and the room is monitored 24/7 by presence sensors. After they enter, they pick up the MobileKiosk™ handheld device to capture package labels quickly, creating a digital record for all parcels as they enter the room.
After the information on a package label is captured, the staff places the package on the allocated standard, flat, or oversized area. Grouping deliveries by type keeps the package room organized, and resident’s packages easy to locate. Computer vision modules help identify, track, and monitor parcels on standard shelving, while area tracking monitors flat and oversized items.
Once their package is delivered into the room, residents receive an instant text and email notification with a QR code for access. They scan the personalized QR code at the outside kiosk and the screen displays a virtual room map that pinpoints the exact location of a standard package on the shelf, or the general zone of flat and oversized items. After entering the room, laser, light, and audio guidance prompts direct residents to their package’s location in seconds.
Faster pickups reduce crowding during peak apartment package delivery hours and help clear package rooms for the next delivery.
A Package Delivery System Designed to Handle Delivery Volume Spikes
The Smart Package Room system’s open shelving adds capacity and flexibility, helping Kips Bay Court avoid overflow. Capacity and flexibility are two of the biggest challenges with other package delivery systems such as smart parcel lockers and basic package rooms. Once space fills up in their fixed compartments, packages become susceptible to theft.
The three Smart Package Room systems at Kips Bay Court allow for the most efficient handling of package volume possible. The customized room designs accommodate three times more packages than lockers in the same space, supporting the seasonal increase in volume.
When it comes to automated package management solutions, value lies in its smart software and flexible design. However, the best way to optimize any package management system is through adding a human touch.
The Value of a Personal Touch in Package Delivery Automation
The Kips Bay Court team realized the importance of adding a personal touch to package management at their residential buildings. As their Smart Package Room was being installed, they determined that the key best practice was to have a qualified vendor partner along with a dedicated Kips Bay Court team member, spearhead the management of all deliveries at the property to ensure a smoother adoption process of the room.
Each day, they direct couriers to sort packages into piles, grouped alphabetically by building, before dropping them off in a dedicated staging area. This revamped delivery process ensures consistency across all couriers and delivery companies, even on busy days.
After couriers drop the packages off, they communicate with one another that a delivery has arrived. From that point, a team member or the vendor partner starts scanning every parcel into the Smart Package Room system.
Kips Bay Court’s delivery policy adds value and efficiency to package delivery automation. When packages are delivered into the system immediately and correctly, residents receive notifications faster, and pickup becomes easier.
Proactive delivery policies aren’t the end of the property’s package management efforts. They also apply the same human touch to assist residents with package pickup.
Resident Education Keeps Pickups Moving
At every Kips Bay Court building, management prioritizes the need for continuous residence package pickup education, as clear instructions reduce bottlenecks and repeated questions at the leasing desk.
That’s why the property decided to install large monitors near each room that display pickup steps and other vital information, reinforcing the process in a visible manner where residents are guaranteed to see it.
The property team also hosts resident engagement sessions where they train new residents on how to use the Smart Package Room solution to ensure the best experience possible. This proactive engagement strengthens the culture of accountability, which keeps pickups flowing.
Management’s decision to leverage the Smart Package Room system to automate deliveries while providing a personal touch has led to the property staff and residents getting the most value from their new solution.
What Kips Bay Court Staff and Vendor Partners Are Saying
When asked for feedback on the system, the vendor partner told our team, “I couldn’t wait for the Smart Package Room system to be implemented at Kips Bay. It’s the most logical solution to accommodate the high volume of packages.”
The partner went on to explain how easy the system is to use, stating that “The system is flawless. It’s always monitoring what’s going on and everything is self-explanatory.”
Although feedback has been positive, the team at Kips Bay Court never remains complacent. Management, on-site staff, and vendor partners continue to evolve their package management approach to generate an even more positive resident experience.
Early upon install, staff saw the need for additional space to accommodate flat packages. In response, management reorganized the rooms, so each building now has ample flat package space within their three Smart Package Rooms. The result is an optimized layout that improved organization and pickup efficiency.
The vendor partner at Kips Bay summarized the benefit of the system simply, emphasizing the importance of leveraging technology to manage deliveries securely and efficiently vs legacy package management systems that often leave package security up to chance.
Ready to Streamline Package Delivery with a Smart Package Room System Built for Scale?
Delivery volume will keep rising as eCommerce expands. That growth means more apartment package delivery pressure during peak times, and more risk of theft when buildings rely on manual tracking.
By pairing disciplined operations with the Smart Package Room system, Kips Bay Court realized how they could streamline package delivery. Residents find packages faster using the system’s precision guidance technology, while staff leverage the solution’s audit trails to resolve issues without guesswork, which saves everyone time.
For owners, the system helps standardize package delivery across a portfolio, which lowers training time and simplifies budgeting. Operators benefit from the solution’s ability to support multiple buildings and room types, with centralized analytics that surface trends.
Schedule a Smart Package Room consultation with our team to see how our solution streamlines package delivery for your residential building.