Streamline Operations with Our Multifamily Package Delivery Solution
The Smart Package Room solution offers up to 2-3X the package capacity of traditional smart lockers. Get secure 24/7 access and focus on resident satisfaction with minimal staff involvement.
7 Million Packages Delivered
And counting! Join the Smart Package Room® movement and grow with us.
93% Resident Approval Rating
Frictionless package pickup in seconds keeps residents happy.
Based on a world-class average 83% NPS score.
Highest Package Capacity Solution Per Linear Foot
The average property with a Smart Package Room system has 347 units, and features a 9 zone room with a total capacity of 225 packages.
Step Inside the
Smart Package Room System
Join 200+ properties bringing order to package chaos
Let’s Solve Your Package Chaos — Schedule a Free Consultation Today
Package Handling Efficiency That Elevates Your Property
Enable your staff to focus on high-value resident interactions rather than logistics. Unlike package lockers for apartments, our open-shelf system accommodates a higher package capacity. Create a streamlined environment that enhances security and provides residents with reliable, immediate package access, 24/7.
Contactless Pickup for a Seamless Resident Experience
The Smart Package Room system turns package delivery into a valued building amenity. Couriers benefit from self-service access and organized shelving. Residents receive automatic text and email notifications when packages arrive, and light and laser guidance direct them to their items during self-service pickup.
How Our Multifamily Solution Works
Built for volume. Designed for simplicity.
Efficient Drop-Off
Couriers and staff enter the package room through secure access, scan packages using the MobileKiosk™, and deliver them to open shelving and designated package zones. The Amoeba Module visually tracks packages on standard shelving to maintain efficient processing.
Smart Notifications
Residents receive an automatic text and email notification with a secure PIN and QR access code as soon as the delivery is complete.
Fast Retrieval
Light and laser guidance direct residents to their specific items in the apartment package room for fast pick up.
Flexible Implementation for Any Property
Customized Multifamily Package Delivery Solution for Maximum Efficiency
The Smart Package Room solution adapts to your property’s needs. Engage us early in development or during a site redesign to implement a multifamily package delivery solution that offers:
- AUp to 2-3X Higher Package Capacity Than Smart Lockers: Store packages efficiently without compartment constraints. Our high-capacity solution gets you more out of every linear foot than traditional smart lockers.
- AStorage for Any Size, Type, or Shape: Accommodate everything from envelopes to furniture, including cold storage items.
- AHoliday and Surge Capacity: Scale quickly during high-volume delivery periods and maintain efficient package room operations.
- A24/7 Secure Access: Residents can retrieve packages at any time that works for them.
See Our Tailored Solution for Multifamily Package Delivery
We design the optimal configuration to maximize your property’s capacity and flow, from small spaces to full centers, from renovations to new development.
3X the Package Capacity of Smart Lockers
Interested in learning how we can help? — Book your custom design consultation today.
Smart Package Room vs Lockers
Smart Package Room Virtual Tour
Step Inside a Smart Package Room System
See What Your Property is Missing
Which Smart Package Room System Is Right for Your Property?
Two flexible solutions to match your property’s specific needs and budget.
Features
Amoeba Module® with computer vision and laser & audio guidance for tracking individual packages
Unique Zones for Standard, Flat, Oversized packages plus dry cleaning and cold storage
Shelving for standard packages and flat package bins
Wall Mounted Kiosk for secure entry and geotagged security photo
Presence Sensors provide 24/7 monitoring
Customizable Room Layout based on design of building
Package Notifications that provide pickup and shipment details
MobileKiosk™ compatible, for quick bulk deliveries inside the room
Smart Package Room
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Smart Package Room Lite
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Fully Integrated for a Smooth Transition
The Smart Package Room system is integrated with the leading property management and access control platforms in multifamily.
Book Your Free Consultation
Get in touch if you’re looking for:
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Up to 2-3X the capacity of traditional package lockers for apartments.
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Faster delivery drop-offs with minimal staff involvement required.
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Secure, 24/7 access for residents and staff.
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Ability to handle oversized, flat, and cold storage items.
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Holiday-proof operations that manage surge volumes efficiently.
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Precision tracking and time-stamped delivery logs for accountability.
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Scalable solutions for multifamily, student housing, and office buildings.
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Custom-fit layouts designed to work within existing building spaces.
Fill In This Form Or Send Us An Email With Your Inquiry
Why Leading Properties Select Our Smart Multifamily Package Delivery Solution
The package delivery system where owners, staff, and residents all win.
For Property Owners & Operators
Turn Your Package Room Into an Operational Advantage
Maximize Space:
Get 2-3X higher package capacity per linear foot.
Get 2-3X higher package capacity per linear foot.
Improve Accountability:
Precision package tracking and time-stamped delivery logs from the moment packages enter the room.
Precision package tracking and time-stamped delivery logs from the moment packages enter the room.
Boost Satisfaction:
Offer the top-ranked amenity that high-income residents seek.
Offer the top-ranked amenity that high-income residents seek.
For On-Site Staff
Reclaim Time Lost to Package Management
Focus on Community:
Dedicate your time to leasing and resident care rather than package logistics.
Dedicate your time to leasing and resident care rather than package logistics.
Strategic Management:
Reduced staff involvement gives you valuable hours back every day.
Reduced staff involvement gives you valuable hours back every day.
Holiday-Ready:
Handle December volumes as easily as July with our system that adapts to demand.
Handle December volumes as easily as July with our system that adapts to demand.
For Residents
Pick Up Packages on Your Schedule
Automatic Email and Text Notifications:
Get alerts with access details when your package arrives.
Get alerts with access details when your package arrives.
Anytime Access:
Retrieve packages 24/7 as it suits your schedule.
Retrieve packages 24/7 as it suits your schedule.
Total Privacy:
Controlled entry ensures only authorized residents can access the package room.
Controlled entry ensures only authorized residents can access the package room.
For Couriers
Deliver Packages Without Locker Constraints
Drop and Go:
Bulk delivery lets couriers offload dozens of packages in minutes.
Bulk delivery lets couriers offload dozens of packages in minutes.
Universal Compatibility:
Works with Amazon, USPS, UPS, FedEx, and regional couriers.
Works with Amazon, USPS, UPS, FedEx, and regional couriers.
Continuous Flow:
Deliveries run smoothly without needing to find a staff member for access or a specific locker size.
Deliveries run smoothly without needing to find a staff member for access or a specific locker size.
Frequently Asked Questions
Is the Smart Package Room system secure?
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Yes, the Smart Package Room system stores packages behind a closed-locked door with 24/7 monitoring.
How do residents get their packages?
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When a package is delivered into the room the resident will receive an automatic notification. This arrives in the form of a QR code delivered via text or email. When the resident scans the QR code at the package room’s exterior kiosk, they will be granted access into the room and directed to their package via laser and light guidance.
Is the system compatible with all carriers like FedEx, UPS, USPS and Amazon?
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Yes, the system is compatible with all carriers.
How are residents notified when a package arrives?
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Residents receive a QR code notification via text or email.
Is cold storage available for temperature-sensitive deliveries?
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Yes, the Smart Package Room system has the option to install refrigerators for cold storage items such as food deliveries, meal kit boxes, medication and more.
How much space is required to install a Smart Package Room system?
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The Smart Package Room system can be customized to fit any space, from small rooms to larger rooms to multi-room setups. Our team will work with you to ensure the design fits your property’s needs.
Can we customize the room layout to fit our building?
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Yes, the Smart Package Room system can be customized to fit any building layout. Design engineers work with developers to design the room to meet their exact specifications.
Can we start with a Smart Package Room Lite system and upgrade later?
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Yes, a Smart Package Room Lite system can be upgraded to a traditional Smart Package Room system later. Depending on the space of the initial room, a redesign may be required.
Are there any fees for the residents to use the Smart Package Room?
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No, residents are not required to pay any fees to use the Smart Package Room system.
Will the system fill up during the holidays or when package volume spikes?
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No. The Smart Package Room solution uses open shelving to maximize density, unlike locker systems that rely on a fixed number of compartments. This capability allows the room to hold up to 2-3X higher package capacity than a locker bank of the same size, keeping space available during peak seasons.
How does the system handle huge items like furniture?
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We do not have "slots" that packages must fit into. The Smart Package Room solution includes a designated Oversized Zone for large or irregular deliveries. Couriers and staff deliver these items to the appropriate area, and residents are guided to the correct zone during pick up. This approach eliminates the need for oversized locker modules while maintaining an organized package room experience. Many sites also feature one access-controlled room solely dedicated to oversized and overflow packages.
Do couriers and staff need to select a specific compartment size for every package?
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No. Couriers and staff enter through secure access, scan packages using the MobileKiosk, and deliver them to available shelving without selecting a compartment size.
Is there a support team available for troubleshooting and assistance?
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Yes, the experienced Smart Package Room support team can be reached by phone or email.
Can it be customized to fit my building?
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Yes, the Smart Package Room can be customized to fit any building, any space, from square and rectangle rooms to L-shaped rooms, around columns, and in multiple rooms on one property.
Can it handle cold storage or oversized items?
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Yes, the Smart Package Room system has the option of a refrigeration unit in a cold storge section. The room’s oversized zone allows for large and irregular packages of all shapes and sizes such as televisions, furniture and sports equipment.
Do residents need to download an app or register to use it?
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No, residents do not need to download an app or register to use it. The system integrates with the site’s property management system, allowing all automatic package notifications to be sent to the resident by text or email.
Can residents access their packages 24/7?
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Yes, the package room is available for residents to use 24/7.
Can the system handle oversized or irregular-shaped items?
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Yes, the Smart Package Room system features an oversized zone that allows for large and irregular packages of all shapes and sizes such as televisions, furniture and sports equipment.
Are there surveillance cameras monitoring the package room?
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There are presence sensors inside the room that provide 24/7 monitoring of all packages and individuals who enter the room.
What measures are in place to prevent package theft or loss?
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The room features a closed-locked door with 24/7 monitoring to reduce theft. In addition there is a full digital chain of custody for all packages that are delivered into the room, ensuring that the right package ends up in the right hands every time.
Do residents need to put a credit card on file or pay storage fees?
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No. Some competitors charge "storage fees" or require credit card registration if a package sits too long.
How much maintenance does the system require compared to smart lockers?
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Significantly less. Traditional apartment parcel lockers rely on numerous moving parts, such as hinges, latches, and battery-powered locks, which require ongoing maintenance. The Smart Package Room solution relies on open shelving, designated zones, and mounted presence sensors. The system utilizes minimal moving parts and relies on software to track packages, leaving far less hardware to maintain.
Don’t Take Our Word For It –
Hear It From These Satisfied Property Managers and Executives
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We love this room! We work closely with couriers to ensure they know how to use it properly. Once they get it, they really get it. Our residents love it, and we couldn’t be happier.
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With the Smart Package Room system, we went from 12 full time employees managing packages down to two!” Read more of the Stuytown case study
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As a management company, this product truly assists us in organization and tracking, and it eliminates complaints that may occur. Prospects and residents are always impressed and excited to use the system. We are so happy to have it!
See Smart Package Room in Action
Step inside our secure, high-capacity package management solution that’s capable of keeping up with resident’s modern package needs.
