Stuytown Case Study
Zero Lost Packages. 30,000 Residents. One Seamless System.
The All-in-One Solution for Your Package Management Needs
30,000 Residents. 1,000+ Daily Packages. A Management Nightmare.
America’s largest apartment community found itself overwhelmed by the national surge in online shopping and home deliveries. With 11,200+ units spanning 80 acres, Stuytown’s traditional package management system was completely overwhelmed by the growing volume of deliveries. That’s why they gave the Smart Package Room® team a call.
Staff Impact
- Package handling consumed a large proportion of staff hours daily
- Team member’s days consumed by package-related complaints
- Essential resident services suffered as staff were forced to prioritize package management
Resident Experience
- Residents endured 30+ minute waits during evening peak hours
- Package retrieval limited to business hours, frustrating working residents
- Many residents reported missing or delayed packages
Property Challenges
- Daily deliveries surged to unprecedented levels
- Package overflow consumed more and more of the community’s lobby space
- Installing enough lockers for the package volume would have meant sacrificing essential amenity space
With delivery volumes increasing month after month, Stuytown faced a critical challenge: How could they efficiently manage thousands of packages weekly without sacrificing more Manhattan real estate or hiring additional staff?
From Package Chaos to Effortless Pickups
The Package Overload at Stuytown
- Q12+ staff members tied up daily with manual sorting
- QResidents waited up to 30 minutes during peak times
- QLobby bottlenecks with constant package pileups
- QMissing deliveries = resident complaints
The Smart Package Room Seamless System
- NFully automated sorting - minimal staff involvement
- NIcon List Item
- NReduced lobby congestion - packages stored securely
- NZero lost packages since 2021
See the Smart Package Room Transformation at Stuytown
How Smart Package Room Works
Space Optimization
The Smart Package Room team transformed Stuytown’s existing package areas into highly efficient delivery centers without requiring additional square footage—a critical factor in space-constrained Manhattan.
Resident Onboarding
Rather than requiring complex training sessions, the intuitive design allowed for immediate adoption. Residents received simple email and text instructions, and the system’s self-guided approach reduced the learning curve typically associated with new technology.
Carrier Integration
The Smart Package Room system is compatible with all major carriers. Couriers log into the system using a secure PIN and seamlessly deliver packages into the room.
Results & Impact
By the Numbers: Stuytown’s Success
Final Impact
Our Scalable Solution for Multifamily Properties
How the Smart Package Room system solved Stuytown’s package delivery crisis. Stuytown chose the Smart Package Room system to:
✓ Reduce manual work
- Advanced computer vision system logged hundreds of thousands of packages
- Significantly reduced staff time spent sorting or retrieving
✓ Guarantee instant pickups
- Light & laser guidance directs residents to exact package location
- Average retrieval time: UNDER 30 SECONDS
✓ Work for every generation
- QR-code access (no app downloads)
- Real-time notifications with package photos
✓ Secure 24/7
- Presence sensors provide 24/7 monitoring
- ZERO LOST PACKAGES in 4+ years
✓ Scale effortlessly
- Custom-configured for StuyTown’s 11,200+ units
- Handles holiday spikes without added staff
Don’t Take Our Word For It –
Hear It From These Satisfied Property Managers
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We love this room! We work closely with couriers to ensure they know how to use it properly. Once they get it, they really get it. Our residents love it, and we couldn’t be happier.
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With the Smart Package Room system, we went from 12 full time employees managing packages down to two!” Read more of the Stuytown case study
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As a management company, this product truly assists us in organization and tracking, and it eliminates complaints that may occur. Prospects and residents are always impressed and excited to use the system. We are so happy to have it!
Step Inside the Smart Package Room system
SPR vs. Lockers (animated)
SPR Virtual Tour
Lessons Learned & Best Practices
Key Insights from America’s Largest Implementation
Stuytown’s successful deployment revealed several valuable lessons for other large properties considering automated package solutions:
- AResident Communication is Critical - Clear, simple instructions ensured smooth adoption
- ACarrier Coordination Matters - Early engagement with delivery services prevented confusion
- APhased Implementation Works Best - Starting with one building allowed for refinement before full rollout
- ASpace Planning Expertise Pays Off - Professional assessment identified optimal layouts that maximized existing footprint
- AStaff Reallocation Creates Value - Repurposing package handling staff for resident services improved overall satisfaction
Looking Ahead
Future-Proofing Package Management
Stuytown’ s partnership with the Smart Package Room system continues to evolve:
- AExploring cold storage integration for grocery and meal kit deliveries
- APlanning expanded capacity for ever-increasing e-commerce volume
- ADeveloping enhanced analytics to further optimize operations
- AEvaluating additional amenity services that leverage the existing infrastructure
The flexible, scalable nature of the Smart Package Room system ensures Stuytown will continue to stay ahead of delivery trends and resident expectations for years to come