Resident Pickup Time Reduced by 600%, With Zero Lost Packages Over Four Years
STRATHAM, N.H. — Position Imaging, a tracking technology pioneer and leader in package management solutions, today announced its partner, New York City’s Stuyvesant Town, the largest rental apartment complex in the U.S., has achieved a record efficiency milestone through the use of its Smart Package Room system. The Smart Package Room system reduced resident pickup time by 600%, from a peak of 30 minutes, when residents were forced to wait in long lines to retrieve their packages. And with hundreds of thousands of deliveries into their Smart Package Room system, zero packages have been misplaced in four years.
From 2020-2024, StuyTown, with over 30,000 residents, successfully implemented the Smart Package Room solution to streamline the package delivery and pick-up process. The implementation of a self-serve, future-proof package management solution resulted in dramatic improvements in service to residents, convenience, and the security of packages that were delivered into a room with a closed-locked door and 24/7 coded access.
Overall resident satisfaction is extremely high, with the Smart Package Room system earning a Net Promoter Score (NPS) of 84 achieved after millions of resident interactions. NPS scores over 70 are rare in the technology industry, and scores exceeding 80 are considered exceptional.
“Smart Package Room technology automates and simplifies the process of package delivery fulfillment, providing a valuable amenity to property managers via an intuitive, secure and frictionless package pickup experience for residents,” stated Ned Hill, Founder and CEO of Position Imaging. “StuyTown’s adoption of this scalable all-in-one solution demonstrates the power of advanced package management technology in large-scale residential settings as it relates to improving the daily resident experience.”
Prior to implementing the Smart Package Room system, StuyTown required up to 12 employees to manage package deliveries daily. With the adoption of the Smart Package Room solution, staffing needs have been reduced to just two employees, significantly reducing operational costs.
“The convenience and efficiency of our Smart Package Room system has been invaluable for our community,” added Magdalena Gross, general manager at Stuyvesant Town. “Our residents appreciate the quick, secure, 24/7 access to their packages, and the transparency and accuracy provided by the system ensures every package ends up in the right hands. This solution more than meets their package pickup needs, while reducing the heavy burden of package sorting and delivery from our staff.”
“Position Imaging’s Smart Package Room system is at the forefront of residential logistics solutions, providing property managers with a powerful tool to improve both operational efficiency and resident satisfaction,” Hill continued. “The partnership with StuyTown highlights how Smart Package Room precision tracking technology can achieve unmatched results, even in the most demanding environments.”
For more information on Position Imaging’s Smart Package Room, please visit: www.smartpackageroom.com
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Media Contact:
Charlotte Daher de Garcia, CGPR
charlotte@cgprpublicrelations.com
781-710-7284